Privacy Policy

1. Introduction

At Fire AI, we value your privacy and are committed to transparency regarding how we process your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our platform and services.

2. About This Policy

This Privacy Policy applies to Fire AI's services, including its website and any related tools. It outlines:

• What personal data we collect.
• How we use your data.
• Your rights concerning your data.

3. Data We Collect

Fire AI collects different types of personal data based on how you use our services. This includes:

3.1 Information You Provide Directly

• Account Information: Name, email address, phone number, and login details.
• Billing Information: Payment details for subscriptions or purchases, processed through secure third-party payment providers.
• User Data Inputs: Any data you upload for analysis and processing.

3.2 Information We Collect Automatically

• Usage Data: Logs, timestamps, and activity records to improve service performance.
• Device & Connection Information: IP address, browser type, and operating system.
• Cookies & Tracking Technologies: We use cookies to enhance your experience and for analytics.

4. How We Use Your Data

Fire AI processes your personal data to:

• Provide, maintain, and improve our services.
• Process data inputs and generate insights as requested.
• Secure the platform and prevent fraud.
• Communicate important updates, support, or marketing (with opt-out options).
• Ensure compliance with legal and regulatory obligations.

We do not sell your data to third parties.

5. Data Retention

We retain personal data only as long as necessary for service provision, legal obligations, or ongoing analysis if requested by users. Uploaded data is not stored permanently unless required for continued use.

6. Sharing of Personal Data

Fire AI may share your personal data only in the following cases:

• With service providers (e.g., cloud hosting, payment processors) to operate Fire AI.
• For legal compliance, responding to legal requests from authorities.
• In business transfers, such as mergers, acquisitions, or restructuring.

7. Data Security

Fire AI employs strict security measures to protect user data, including:

• Encryption of data transmissions.
• Secure storage with access control.
• Regular security audits and compliance checks.

8. Your Rights & Choices

Users have the right to:

• Access, update, or delete personal data held by Fire AI.
• Opt out of marketing communications at any time.
• Restrict or object to data processing under certain conditions.

To exercise your rights, contact us at info@fireai.in

9. Third-Party Integrations

Fire AI may integrate with third-party services (e.g., cloud storage, analytics). Their privacy policies govern their data usage, and we encourage reviewing them separately.

10. Incident Reporting and CERT-In Compliance

We are committed to maintaining the security and integrity of our systems and user data. In line with the directives issued by the Indian Computer Emergency Response Team (CERT-In), we have established a formal process for identifying, assessing, and reporting cybersecurity incidents.

As part of our compliance obligations:

• Timely Notification: In the event of a cybersecurity incident, we are committed to reporting the incident to CERT-In within 6 hours of detection or identification, in accordance with applicable regulatory requirements.
• Official Reporting Channels: All such reports are submitted through the official communication channels designated by CERT-In, including:
  • Email: incident@cert-in.org.in
  • Phone: 1800-11-4949
• Reporting Format: We use the standardized reporting template provided in Annexure-I of the CERT-In circular dated April 28, 2022, ensuring that all required details—such as incident type, affected systems, detection timeline, and mitigation actions—are thoroughly documented.
• Internal Process: Our internal cybersecurity response policy ensures that incidents are promptly escalated, validated, and reported to the appropriate authorities, enabling rapid containment and resolution.
• Recordkeeping: All incident reports and related correspondence are securely maintained as part of our compliance and audit practices.

This proactive approach to incident reporting supports our ongoing efforts to protect user data, ensure system resilience, and comply with applicable cybersecurity regulations in India.

11. Changes to This Policy

Fire AI may update this Privacy Policy periodically. Significant changes will be communicated via email or an in-app alert.

12. Contact Us

For any questions or concerns about this Privacy Policy, please reach out to: info@fireai.in