Question 1

How to find root cause of revenue drop?

Accepted Answer

When revenue drops unexpectedly, most businesses spend days pulling reports from different sources. Your data sources, such as ERP, CRM, sales data, and ad spend, work together to identify what led to the drop. By the time you get the answer, the window to act has already closed.

The fastest way to find the root cause of a revenue drop is to use our causal chain analysis feature. Once all your data sources are connected, FireAI automatically traces which factor caused the revenue (metric) to move - a specific product, region, channel, distributor, or cost driver. So, instead of building pivot tables manually, our causal decision intelligence system maps the anomalies and cause-and-effect relationships across your KPIs and surfaces the reason in less than 60 seconds.

FireAI delivers insights and summaries in a plain-language explanation, without you requiring any data analysis or SQL knowledge. Businesses using FireAI have reduced revenue anomaly investigation time from 3 days to under 10 minutes.

Question 2

What is the difference between causal AI and generative AI?

Accepted Answer

Generative AI tools like ChatGPT, Gemini, and Claude are designed to produce content. They summarise, write, translate, and answer general questions based on patterns learned from large datasets. They cannot connect to your real-time business data or dashboards, do not understand your specific operational context, and cannot tell you "why" your numbers moved.

Causal AI is fundamentally different. It is designed to understand cause-and-effect relationships within a specific business. It connects and integrates your actual data sources, builds a model of how your KPIs relate to each other, and identifies which upstream factor caused a downstream metric to change.

Simply, generative AI answers questions about the world.
Causal AI answers questions about your business specifically.

Say, if your revenue dropped by 11% last Tuesday-
Generative AI will only explain what revenue drops generally are. Whereas Causal AI will tell you that it was driven by a margin compression in your North region distributor caused by a procurement timing shift, with statistical validation.

FireAI is built on causal AI. It is not a chatbot that talks about your data. It is a decision intelligence platform that helps you know why your metrics moved, before your meeting starts.

Question 3

What is decision intelligence?

Accepted Answer

Decision Intelligence means using AI and data to improve the quality and speed of making business decisions. Not just to report on what happened, but to understand why it happened and what to do next.

Traditional business intelligence tools like Power BI, Tableau, and Looker are descriptive. They visualise business data as charts and dashboards. Decision intelligence goes steps further. It adds causal analysis to explain the why, predictive modelling to anticipate what comes next, and actionable recommendations to guide what to do about it.

Think of it as the difference between a thermometer and a doctor. A thermometer tells you your temperature. A doctor tells you what is causing the fever and what treatment to take. Business intelligence is the thermometer. Decision intelligence is the doctor.

FireAI is India's first causal decision intelligence platform built specifically for CXOs, CEOs, CFO, COOs, and business leaders who need answers, not just reports. It connects to 700+ data sources, detects anomalies, analyses cause-and-effect relationships across your KPIs, and delivers plain-language decisions without requiring a data team.

Question 4

What is FireAI?

Accepted Answer

FireAI is a no-code AI-powered Causal Decision Intelligence System built for operations-heavy businesses. It connects to the systems you already run, like Tally, your ERP, POS or Shopify and more 700+ connectors, answers questions in plain language, and uses causal chain analysis to show why a number moved, not just what changed. More than 200 organisations use it, including IRCTC, Raymond, Noise and GeM.

Question 5

Does FireAI replace Power BI, Tableau, or Looker?

Accepted Answer

Power BI, Tableau and Looker assume a clean data warehouse, take 6 to 16 weeks to a first dashboard, and need a BI specialist to maintain. FireAI sits on top of the operational systems you already run, goes live in 1 to 2 weeks, and lets anyone ask in plain language. It also adds causal chain analysis and India-native plumbing, Tally, GST and INR, that classic BI tools lack. FireAI does not replace your existing BI setup, it adds the layer those tools are missing - natural language queries, root-cause analysis, and real-time alerts. Most teams run both.

Question 6

What is FireAI's pricing?

Accepted Answer

FireAI offers four plans: Free (₹0), Professional from ₹2,799/user/month, Team from ₹20,199/month, Business from ₹45,799/month, and a custom Enterprise plan. Annual billing saves up to ~20% versus monthly.

Question 7

Is FireAI free to use?

Accepted Answer

Yes — the Free plan is forever free and includes 1 user, 50 AI queries/month, 1 GB cloud storage, 3 dashboards, 7-day data retention and community support. No credit card required.

Question 8

What is the price of the Professional plan?

Accepted Answer

Professional is ₹3,499/user/month when billed monthly, or ₹2,799/user/month when billed annually (₹33,588/year per user).

Question 9

What is the price of the Team plan?

Accepted Answer

Team starts at ₹25,299/month (billed monthly) or ₹20,199/month (billed annually) and includes 5 users. Additional seats cost ₹6,199/user/month on monthly billing or ₹4,959/user/month on annual billing.

Question 10

How many users are included in the Team plan?

Accepted Answer

The Team plan includes 5 users by default. You can add more seats anytime at ₹6,199/user/month (monthly billing) or ₹4,959/user/month (annual billing).

Question 11

What is the price of the Business plan?

Accepted Answer

Business starts at ₹57,299/month (billed monthly) or ₹45,799/month (billed annually) and includes 8 users. Additional seats cost ₹8,527/user/month on monthly billing or ₹6,822/user/month on annual billing.

Question 12

Is there a minimum user count for Business?

Accepted Answer

Yes — the Business plan has a minimum of 8 users included in the base price. You can add users on demand beyond that minimum.

Question 13

What does '+ ₹4,959/user/month' (Team) mean?

Accepted Answer

It's the per-user add-on price beyond the 5 users included with the Team plan, when billed annually. Each additional seat is charged ₹4,959/month on annual billing (₹6,199/month on monthly billing).

Question 14

What does '+ ₹6,822/user/month' (Business) mean?

Accepted Answer

It's the per-user add-on price beyond the 8 users included with the Business plan, when billed annually. Each additional seat is charged ₹6,822/month on annual billing (₹8,527/month on monthly billing).

Question 15

How much will the Team plan cost for 7 users (annual billing)?

Accepted Answer

Team annual base for 5 users is ₹20,199/month. Two additional seats × ₹4,959/user/month = ₹9,918/month. Total: ₹30,117/month, billed annually as ₹3,61,404/year.

Question 16

How much will Business cost for 10 users (annual billing)?

Accepted Answer

Business annual base for 8 users is ₹45,799/month. Two additional seats × ₹6,822/user/month = ₹13,644/month. Total: ₹59,443/month, billed annually as ₹7,13,316/year.

Question 17

Do you offer monthly billing, or only annual billing?

Accepted Answer

Both. Every paid plan supports monthly and annual billing — use the toggle on the pricing page to compare. Annual billing saves you up to ~20% versus monthly.

Question 18

Can we switch from Free to a paid plan later?

Accepted Answer

Yes. You can upgrade from Free to any paid plan from your workspace settings at any time. Your dashboards, data sources and saved queries carry over automatically.

Question 19

Can we upgrade from Professional to Team or Business?

Accepted Answer

Yes. Plan upgrades take effect immediately and we prorate the difference for the remainder of your current billing cycle. Downgrades take effect at the next renewal.

Question 20

What is Enterprise pricing?

Accepted Answer

Enterprise is custom-priced based on your user count, data volume, compliance needs (SOC 2, HIPAA, SOX, GDPR, FINRA), private LLM options (Azure, AWS, BYO keys) and deployment model (dedicated VPC or on-prem). Volume discounts apply.

Question 21

How do I get an Enterprise quote?

Accepted Answer

Click 'Talk to sales' on the Enterprise card or email sales@fireai.in with your team size, data sources and any compliance/deployment requirements. A solutions architect will reach out within 1 business day.

Question 22

Are taxes included in the prices shown?

Accepted Answer

No. Prices listed are exclusive of GST and any other applicable taxes. Final tax amounts are calculated at checkout based on your billing address.

Question 23

What payment methods are supported?

Accepted Answer

We accept credit and debit cards, UPI, net banking, and bank transfers (NEFT/RTGS) for annual plans. Enterprise customers can pay against invoice with NET-30 terms.

Question 24

Which plan is best for a small team?

Accepted Answer

The Team plan is the best fit for small teams — it includes 5 users by default, pooled AI queries with per-user top-ups, 90-day data retention and chat/email support (8-hr SLA). You can add more seats as the team grows.

Question 25

Does my subscription auto-renew?

Accepted Answer

Yes — subscriptions auto-renew at the end of each billing cycle (monthly or annual) on the same payment method. You can disable auto-renewal or cancel anytime from billing settings before the renewal date.

Question 26

What happens when I add or remove users—do you prorate charges?

Accepted Answer

Added users are prorated for the remainder of the current billing cycle and charged on your next invoice. Removed users free up seats starting from the next billing cycle; no refund is issued mid-cycle.

Question 27

What happens if a payment fails?

Accepted Answer

We'll automatically retry the payment over the next 7 days and email you. If retries continue to fail, your workspace moves to read-only mode for 14 days while you update your billing details — after which access is paused until payment is resolved.

Question 28

Are add-ons available?

Accepted Answer

Yes. Extra cloud storage, AI query top-up packs, and premium support hours can be purchased as add-ons on Team, Business and Enterprise plans.

Question 29

Does FireAI integrate with Tally?

Accepted Answer

Yes. Tally is a native connector, so FireAI reads straight from your Tally data. You can ask questions in plain language and build live dashboards on it within a day or two instead of exporting to Excel and pivoting by hand. There is a step-by-step Tally guide in the Help Centre.

Core features	Free	Popular Professional	Enterprise
Users	1User	1Users	On-demand Users
AI Queries	50AI queries / month	500AI queries / month	5000+ queries (unlimited or negotiated caps)
Cloud Storage	1 GBCloud storage	20 GBCloud storage	1000 GB+ storage (or custom)
Community Support	Community support	Community support	Community support
Retention	7Day data retention	30Day data retention	Unlimiteddata retention
Email Support		Email support (24-hr SLA)	24/7 support (1-hr SLA)
Export PDF PNG		Export to PDF/PNG
API Access			Full API (read/write)
Audit Logs			Audit logs
CSM Onboarding			Named CSM + onboarding (20 hrs)
Multi Tenancy			Multi-tenancy with isolated environments
On Prem			On-prem or dedicated VPC
Scheduled Reports			Scheduled reports & alerts
SLA			99.9% uptime SLA with credits

Simple, transparent pricing that works for your business

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Enterprise

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