Raise a support ticket

You can raise a ticket from anywhere in FireAI, whether something is broken or you need something new. Tickets raised from a dashboard or a widget record which one you were on, so you do not have to describe where it is.

Raise a ticket about a widget

1. Open the dashboard and hover over the widget.
2. Click the ⋮ menu in the widget's top-right corner.
3. Choose Raise ticket. The form shows the dashboard and widget, each with its name and ID, and suggests a title.
4. If you sign in with a @fireai.in account, under Team choose Delivery or Tech. Delivery tickets go to the Delivery team and the existing Del task for that widget; Tech tickets go to the Tech team and the Eng task. Several tickets on the same widget and team share one task. Other users do not see this choice — their tickets are assigned to Delivery automatically.
5. Fill in the rest of the form and click Submit ticket. The admin board must already have that Delivery or Tech task for the widget — the ticket is linked to it, not used to create a new one.

Ask for a new dashboard or widget

1. On the dashboard where you want the change, open the FireAI button in the bottom-right corner and choose Raise ticket. The form shows the dashboard's name and ID.
2. Under Type, choose New dashboard or New widget.
3. In Description, say what it should show: the KPIs or metrics, chart type, filters and who will use it. For a new widget, say which dashboard it should go on if it's not the current one.
4. Click Submit ticket.

To ask for anything else that's new, choose Feature or Requirement.

Raise a general ticket

On pages other than dashboards, click the round ticket button in the bottom-right corner. You can drag it out of the way, or hide it with the small × until you refresh the page.

Fill in the form

• Title: a short summary, up to 80 characters.
• Type: Bug, New dashboard, New widget, Feature, Requirement or Other.
• Team: (widget raises, @fireai.in only) Delivery or Tech — who should own the ticket and which CRM task it maps to. Everyone else is assigned to Delivery automatically.
• Priority: Low, Medium, High or Critical.
• Description: what happened and what you expected, or what you need, up to 1,000 characters. You can paste a screenshot (Ctrl/Cmd+V) into this field — the image is added as an attachment while your text stays in the description.
• Attachments: optional, up to 5 files of 15 MB each (images, PDF, Office documents, CSV or ZIP). Paste into Description or use Attach files. A screenshot or a sketch of the layout you want helps the most.

After you submit, you get email and WhatsApp updates as the ticket progresses. You can also track it in the Help Center.