Reference
If something goes wrong
Fixes for common FireAI setup problems, including missing tables, tiles with strange numbers, empty filter dropdowns, knowledge base conflict warnings, and Data Guard showing too much or too little.
Updated September 30, 2026
Find what you see in the first column, then follow the fix.
Common problems
| What you see | Why it usually happens | What to do |
|---|---|---|
| A table or column is missing | Data has not been collected since it was added | Step 2: select Sync |
| The tile shows a strange number | More than one row came back | Step 6, action 6: ask for one total |
| The number does not match my trusted figure | Wrong year, or the wrong table | Step 7, action 10; check the table in Step 3 |
| The year dropdown is empty | The filter list was not run | Step 7, actions 7 and 8 |
| A yellow warning box opens when saving | The question promises more than the tile shows | Step 8, yellow warning box |
| FireAI answers a different question | Descriptions or saved question are unclear | Improve Step 4 and Step 8, action 6 |
| Someone sees everything | They have the All Data rule, or the table is not protected | Step 12: protected tables and user roles |
| Someone sees nothing | Their code is wrong | Step 12: check their code matches your data exactly |
| A button in this guide is missing | Your account does not have permission | Ask your FireAI admin |
Getting help faster
When you ask the FireAI team for help, send a screenshot and say which step and action number you were on. It makes the answer much faster.